Returns & Complaints

Sometimes you order something and later think to yourself: "Okay... what was I thinking?" 😅

And in case you discover a mistake or any other defect...

...no stress – returns are super easy with us. Simply click the button and leave us your description and order number. We will get back to you as soon as possible.

How does returning work?

1. Click the button or send us an email at hell@jinnyandjoe.de and provide your order number, email address, and the items you are returning. The more complete your information, the faster we can process everything.
2. You will receive a return label via email.
3. Pack your items, attach the label, and drop off the package at a DHL branch or packing station. You will receive a receipt there for shipment tracking.
4. As soon as your return arrives at our facility, we will initiate the refund of the invoice amount.

Return costs

• Germany: €5.95
• Netherlands: €6.95
• Switzerland: CHF 6.95

How much time do I have for a return?

You have 30 days to send your order back to us.

Note: Personalized items are excluded from the right of return.

My item is faulty/broken – what now?

If your item is defective, please send us an email with a short description and a photo. We will get back to you as soon as possible.

When and how will I receive my refund?

The refund will be issued to the original payment method used. As a rule, we process refunds within 1–2 business days. Depending on your payment provider, it may take some additional time for the amount to reach your account.

Important: Even if you have already received the refund, the return is still required.

Return address