Where is my package?

Have you placed your order and are now eagerly awaiting your favorite items?

Here is how shipment tracking works at Ja-Hochzeitsshop:

Our standard delivery time is 1-3 working days

*(within Germany, excluding personalized items / depending on payment method, see below)


- Once your order has been dispatched, you will receive an automatic shipping confirmation via email. This contains the tracking number for your package.


- Please also check your SPAM folder for the email with the subject "A shipment from order #XXXXX is on its way"

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You can click directly on your tracking number in the email to be redirected to DHL shipment tracking.


I haven't received a shipping confirmation yet:

Packages are not dispatched on weekends or public holidays. For example, if you place your order on a Friday evening, your package will be processed and dispatched on Monday morning. (Depending on the payment method, see the next point). The shipping confirmation should then be in your inbox by the afternoon.


If your order was placed a while ago and you have not received a shipping confirmation in your SPAM folder either, please check whether you have received an order confirmation to ensure your order was actually transmitted to us. If you cannot find that either, please contact our customer service immediately (service@ja-hochzeitsshop.de)

Check your payment method:

Did you perhaps order using the "Prepayment" payment method? In this case, your order will only be processed and dispatched after your payment has been received. So, if you have not yet transferred the outstanding amount, that could be the reason why your order has not yet been dispatched.

Important: Have you ordered a personalized item?

Personalized items are produced individually for you. They therefore have a longer delivery time than 1-3 days. You can find the respective delivery time on the product page:

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Delivery info Germany: If you order several items, this item will be sent to you separately according to its delivery time.

Delivery info abroad: Unfortunately, we cannot send personalized items separately abroad. Therefore, your entire order will be dispatched to you as soon as your personalized item is completed. Please do not be surprised if you have already received a shipping email from our system. This is sent automatically to our customers once payment is received or a purchase on account is made.

Questions about shipment tracking?

- If you have received your tracking number and have questions about the whereabouts of your shipment (e.g., because the package has not moved for several days), please contact DHL customer service first. If you still have questions, please contact our customer service directly at service@ja-hochzeitsshop.de

- If this page was not helpful and you are still unsure where your package is, please feel free to contact our customer service directly via our contact form or simply send us an email at service@ja-hochzeitsshop.de

https://ja-hochzeitsshop.de/pages/wo-ist-mein-paket