Returns & Complaints

Sometimes you order something and later think: "Okay... what was I thinking?" 😅

And in case you discover a mistake or any other defect...

...no stress – returns are super easy with us. Just click the button and leave us your description and order number. We will get back to you as soon as possible.

How does returning work?

1. Click the button or send us an email at hell@jinnyandjoe.de and provide your order number, email address, and the items you are returning. The more complete your information, the faster we can process everything.
2. You will receive a return label via email.
3. Pack your items, attach the label, and drop off the package at a DHL branch or parcel station. You will receive a receipt for shipment tracking there.
4. As soon as your return arrives at our facility, we will initiate the refund of the invoice amount.

Return shipping costs

• Germany: €4.95
  
• Switzerland: 6.95 CHF

How much time do I have to make a return?

You have 30 days to send your order back to us.

Note: Personalized items are excluded from the right of return.

My item is faulty/broken – what now?

If your item is defective, please send us an email with a brief description and a photo. We will get back to you as soon as possible.

When and how will I get my money back?

The refund will be issued using the original payment method. We typically process refunds within 1–2 business days. Depending on the payment provider, it may take a little longer for the amount to appear in your account.

Important: Even if you have already received the refund, the return is still required.

Return address