Shipping policy
Shipping within Germany costs €5.95 (DHL); small parcels up to 100 g are sent as a letter for €2.20 (Deutsche Post). Shipping to the Netherlands costs €6.95 (DHL). Shipping to Germany and the Netherlands is free on orders of €90 or more.
DELIVERY TIMES
- Germany 3-6 days
- Netherlands 4-7 days
- Switzerland 4-8 days
- Norway 6-10 days
PRICES - OUTSIDE THE EUROPEAN UNION:
Customers from non-EU countries are responsible for all import or local taxes payable to customs in their own country.
Switzerland via MeinEinkauf
or
- up to €40 = €9.90
- €40 to €140 = €20.90
- from €140 = €25.90
Norway
- up to €40 = €13.90
- €40 to €140 = €21.90
- from €140 = €28.90
Processing time
All orders are processed within 2-4 working days. Orders are not shipped or delivered on weekends or public holidays.
During busy periods, processing may take a few days longer. Please allow extra days for delivery. If the shipping of your order is significantly delayed, please contact us.
Shipping confirmation & order tracking
You will receive a shipping confirmation by email as soon as your order has been shipped. It contains your tracking number(s). The tracking number will become active within 24 hours.
Customs, duties and taxes
Jinny & Joe is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are your responsibility (customs, taxes, etc.).
Damages
Jinny & Joe is not liable for products damaged or lost during shipping. If you receive your order damaged, please contact the carrier to file a claim.
Please keep all packaging materials and damaged goods before filing a claim.
Return policy
We do our best to deliver the highest quality and best value. If for any reason you are not satisfied with your order, we will gladly take the product back and refund the full purchase price.
Products can only be returned if they are still in their original condition and original packaging. Used, washed, processed or customer-damaged products cannot be refunded.
Request a return authorisation by emailing hello@jinnyandjoe.de with a detailed reason for the return and pictures or a video of the product supporting your reason. Once approved, you will receive the address of the nearest warehouse to send the product to.
To ensure your refund, please use a trackable shipping service – we take no responsibility for lost or missing parcels.
Once your parcel has been received, your products will be inspected and a full refund will be issued to your original payment method. A refund receipt will be sent by email to the address you used at purchase.
DELIVERY OF DOWNLOAD PRODUCTS
No shipping costs apply to download products (digital content not delivered on a physical medium).
The download is made available within 24 hours of the conclusion of the contract (where prepayment has been agreed, from the time of your payment instruction).
YOUR ORDER COULD NOT BE DELIVERED?
For parcels that cannot be delivered and are returned to us, a return shipping fee of €5.95 will be charged. Re-shipping will also be charged again! Once the fee and postage have been received, the parcel will be shipped once more.
COMBINING OR CHANGING ORDERS
Unfortunately, we cannot combine or change orders. If you have forgotten something or made a mistake, you need to cancel your current order and place a new one. Remember to email hello@jinnyandjoe.de as soon as possible with the order number you would like to cancel.
Thank you for your understanding and patience. Please check your purchases on arrival and let us know about any problems.